Casino / Slots
9okk collects only the account and transaction data needed to run your wallet, process deposits via Nagad or Rocket, and keep your session secure. This policy tells you exactly what we hold, why we hold it, and what you can do about it — availability and rights depend on your local law and eligible regions.
When you open an account, we collect the details you enter at registration — your name, contact information, and the wallet identifiers you link for deposits, whether that is Nagad or Rocket. We also log session activity: pages visited, games opened, and the device type used to access the lobby. This lets us maintain your account state across sessions and troubleshoot issues you raise with support. Transaction data — deposit amounts, wallet references, and withdrawal requests — is retained as part of your account ledger. We do not store full payment credentials on our side; Nagad and Rocket handle their own authentication steps. Beyond the wallet reference, the payment rail manages the rest. We use session cookies to keep you logged in and to remember lobby preferences like your last game category. Cookies do not carry payment data. You can clear them from your browser settings at any time, though doing so will reset your lobby preferences and require you to log in again. We do not sell your account data to third parties, and we do not share it outside the operational partners needed to run this service. Your rights under this policy depend on local law and the eligible region from which you access 9okk.
Wallet reference only — Nagad handles its own authentication. We retain the transaction reference tied to your account for ledger purposes.
Same principle as Nagad — Rocket processes the payment flow. Your account shows the deposit record; the credential stays with Rocket.
Used to maintain your logged-in state and lobby preferences. No payment data is stored in cookies. Clear them any time via browser settings.
Registration details and transaction history are kept as part of your account ledger. Retention period is subject to applicable local law requirements.
This policy covers the 9okk platform at 9okk and the account you hold there. It does not extend to third-party services you reach through links on our pages, nor does it govern how Nagad or Rocket handle data on their own platforms. Each external service runs under its own privacy terms. Understanding the boundary between what we control and what a third party controls helps you know where to direct a data question.
Your registration data, login history and session records fall fully within this policy. We control these and you can ask us to review or correct them.
We hold the deposit and withdrawal references in your account ledger. The payment credential itself — your Nagad or Rocket PIN — is outside our scope and governed by those services.
Game lobby data, studio content from providers like PG Soft or CQ9, and on-site notices are part of our platform. We manage these, but game mechanics data stays with the studio.
External links, payment apps and studio platforms each carry their own data policies. Once you leave 9okk, this policy no longer applies to what those services collect.
Your account holds a record of every deposit, withdrawal request and login session associated with your profile. You can review that record at any time by opening the account history section after you log in — the ledger shows wallet references, dates and amounts without needing to contact support first. If something looks wrong — a name spelled incorrectly, a contact detail that has changed — you can update most fields directly in account settings. For fields you cannot edit yourself, raise a correction request through the support route described on the contact page and we will process it. If you want to understand what specific data we hold beyond what is visible in your account, send a written request to our support channel and we will respond with the details applicable under local law. Deleting your account will remove your login access; data retention after closure follows the period required by the applicable rules for your region. These rights depend on the law that applies where you access the service.
Log in and open account history to see transaction references, deposit dates and session logs without contacting support.
Update contact information and wallet details in account settings. For locked fields, submit a correction request through the published support route.
Send a written request to support if you want a fuller picture of what we hold beyond your visible account history. We will reply subject to local law.
Closing your account ends login access. Data retention after closure follows the period required under applicable rules for your eligible region.
If your privacy question is not answered by your account history or this policy page, the routes below connect you to the team. Use the one that fits the urgency and detail of your question. We do not publish support hours or response times we cannot stand behind, so check the contact page for the current availability status of each channel.
Open the chat widget from any page on 9okk to reach the support team directly. Use this for account-level questions that need a quick back-and-forth.
Send your privacy or data query to the support email listed on the contact page. Include your account reference so we can locate your records without back-and-forth.
The help section at 9okk covers common account and policy questions. Check there first — many data and cookie questions are answered without needing to open a ticket.
Account security and data handling are connected at every step of the experience. From the moment you log in, the session runs over an encrypted connection. Payment references tied to Nagad or Rocket deposits are stored in your ledger but the credentials themselves never pass through our servers — the wallet apps manage authentication independently. Cookies that track your lobby state are limited in scope: they do not carry financial data and expire when your session ends or when you clear your browser. We review data handling practices when the platform changes significantly, and we post an updated policy to this page when anything material shifts. Check back here if you want to confirm the current version applies.
Every login session at 9okk runs over an encrypted connection. Your account credentials and session tokens are not transmitted in plain text at any point.
Lobby-state cookies are session-scoped and carry no payment data. Clear them any time in your browser; your account data in our ledger is not affected by clearing cookies.
We keep account and transaction records for the period required under the rules applicable to your region. After account closure, retention follows local law, not our preference.
When we make a material change to this policy, we update this page. The version shown here is current. Check back after any platform update to see if the policy has changed.
These are the questions we hear most often about account data, cookies, wallet references and how to act on your rights. If your question is not here, the support routes in the section above are the right next step.
We collect the name, contact details and wallet identifiers you enter at registration. Session data — pages visited and games opened — is logged to maintain your account state. We do not collect payment credentials; Nagad and Rocket handle those on their own platforms.
No. We store the transaction reference that confirms a deposit or withdrawal, but your Nagad PIN and Rocket credentials never pass through our servers. Those are handled entirely by the respective payment apps. Your account ledger shows the reference and amount only.
Log in and open the account history section to see your transaction records and session log. You can update most contact details in account settings directly. For fields that are locked, send a correction request through live chat or the support email listed on our contact page.
You can close your account, which ends login access immediately. After closure, we retain data for the period required under the rules applicable to your region — we do not set the retention period; local law does. Submit a deletion or account-closure request through the support email on the contact page.
We use session cookies to keep you logged in and to remember your lobby preferences, such as your last game category. These cookies carry no financial data. Clear them any time via your browser settings. Doing so logs you out and resets lobby preferences, but your account records remain unchanged.
No. This policy covers 9okk and the account you hold here. Nagad, Rocket and any external sites linked from our pages each operate under their own data policies. Once you navigate away from 9okk, your data is governed by the destination service, not by us.