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These terms set out how your 9okk account works, what you can do through it, and what we expect in return. Access to the platform and any transactions you make — including deposits through Nagad or Rocket — depend on your local law and eligible regions.
By opening an account on 9okk, you confirm that you have read and accept these terms in full. They form the agreement between you and us and cover every part of how you use the platform — from browsing the game catalog to completing a Nagad or Rocket transaction. We may update these terms from time to time; when we do, the revised version replaces the previous one, and continued use of your account after the update means you accept the changes. We will not apply changes retroactively to completed transactions without separate notice to you. If any part of these terms conflicts with local law in your region, the local law takes precedence to the extent required. Availability of the platform and any specific features — including payment methods — depends on the laws and regulations applicable in your location. You are responsible for checking whether your use of the account is lawful where you are. We do not make any representation about legality in any specific jurisdiction. Your account is personal to you; you must not allow anyone else to use it or share your login credentials.
These terms apply to your direct relationship with 9okk. Four distinct areas define where the terms reach and where they stop.
All rules around opening, using and closing your 9okk account fall inside these terms. This includes login, session activity, wallet management and any changes you make to your account details through the account settings page.
Deposits and withdrawals processed through your chosen method — such as Nagad or Rocket — are governed by these terms together with the transaction conditions shown at the time you initiate a transfer. Limits and verification steps are displayed in your account.
Game titles from studios available on the platform — including content from PG Soft, Spadegaming and CQ9 — are covered by these terms as platform content. Rules specific to individual game rounds are set by the studio that supplies them.
Payment providers, studio software and any external links operate under their own terms. We are not responsible for the policies of those third parties. Review their conditions separately before using any service they provide.
These terms do not only place obligations on you — they also give you practical ways to manage your account and its data. You have the right to review your transaction history directly in the signed-in account area; every deposit and withdrawal is recorded there with a timestamp and status. If you notice an error in your account details — your registered contact information, for example — you can update most fields through the account settings screen. Where a field is locked, contact our support team and we will correct it after verifying your identity. You can ask us any question about how your data is held or how these terms affect you; we will respond through the same channel you used to contact us. If you want to close your account, that request is handled through the support route rather than an in-app toggle, and we will confirm the outcome in writing. Your wallet balance is returned to you before closure according to the transaction conditions in force at that time and subject to any verification steps shown in your account.
Open the transaction history in your signed-in account to see a full log of deposits, withdrawals and session activity. No separate request is needed; the record is available to you at any time.
Update contact information through account settings. If a field is locked or the change involves your registered payment method such as Nagad or Rocket, raise it with the support team for assisted correction.
Send any question about these terms or your account through the live chat or email routes. We will respond through the same channel and keep a record of the exchange on your account.
Close your account by contacting support directly. We confirm the request in writing, return any available wallet balance subject to verification, and deactivate the account once the process is complete.
If any part of these terms is unclear or you need to act on a right described here, these are the routes to reach us. Use the channel that works for your situation.
Start a chat session from the support icon in your signed-in account. This is the fastest route for account questions and transaction queries.
Send a written query to the support address shown on the Contact page. Email is the right channel for formal requests about your account data or these terms.
Browse published policy and account articles in the Help Centre. Answers to common terms questions about account closure, transactions and eligibility are documented there.
We keep your account data only as long as necessary to operate the service and meet any obligations that apply. Here is how we approach the areas that matter most to your account.
Transaction records and account activity are retained for as long as your account is open and for a period after closure. The retention period and the reason for it are set out in our privacy policy, which sits alongside these terms.
We use cookies to keep your session active, remember your preferences and understand how the platform is used. You can manage cookie settings through your browser; blocking certain cookies may affect how some account features work.
Your account credentials are your responsibility. Use a password you have not shared elsewhere. If you suspect unauthorised access, contact support immediately so we can secure the account and review recent activity.
When we update these terms, the new version is published with its effective date. To request a copy of the version in force at a specific time, or to ask about a change, contact us through email support.
Real questions about what these terms mean for your account and your rights.
Yes. Any transaction through your account — including deposits via Nagad or Rocket — falls under these terms. The specific limits and verification steps for each method are shown in your account at the time of the transaction, and those displayed conditions form part of the agreement for that transfer.
We publish the updated terms with an effective date. Continuing to use your account after that date means you accept the revised version. For significant changes, we aim to notify you through your registered contact. If you do not accept a change, you can close your account before the effective date by contacting support.
Access depends on the laws and regulations applicable where you are located. We do not confirm legality in any specific jurisdiction. You are responsible for checking whether your use of the platform is permitted under local law. Some features, including specific payment methods, may not be available in all locations.
Open account settings and update any unlocked fields directly. If the detail you need to change is locked — for example, your registered payment method — contact the support team through live chat or email. We will verify your identity first, then apply the correction and confirm it to you in writing.
Your complete transaction history is in the signed-in account area. Every deposit and withdrawal shows the method used, the amount, the timestamp and the current status. No request is needed to access this; the record is available to you at any time while your account is open.
Game-round rules are set by the studio that supplies the title. Studios available on the platform — including PG Soft, Spadegaming and CQ9 — publish their own game rules within the game interface. These terms cover your account and platform access; the studio's rules govern individual round outcomes.